Once the parcel is out of our hands, we can't do much to accelerate the process, and the couriers can't work any faster! We are located in Perth, Western Australia, therefore shipping times can take a little longer to certain destinations, especially with the heavy border restrictions we are faced with as a result of COVID-19.
Please note that once your order has been shipped, delivery time frames lie with the courier to deliver within the timeframe they have advised us. We cannot take any responsibility for delayed or lost packages. By placing an order you agree that you give the courier service ‘Authority To Leave’ the package in a safe spot if nobody is home.
Authority to Leaves means just that – the courier will leave the parcel with at the recipients address without a signature if it’s safe to do so. If your recipient can’t find their order, ask them to contact the courier as they may have dropped it off at your local Post Office.
If in doubt, please contact the courier linked to your tracking number. Once your parcel has been sent, it is the purchasers responsibility to liaise with the courier company.
It is also your responsibility to provide us with the correct details for the recipient. We do not offer refunds or replacements for parcels that go missing. For standard orders, you can check the status of your shipment by clicking here:
If you are concerned about the whereabouts of your parcel, we encourage you to send a support request through to the Sendle team. They also have a live chat available which is generally the quickest way to get a hold of one of their team members. The support page can be found here:
Alternatively, you can reach out to the independent couriers that Sendle uses which are Fastway and Couriers Please. Their websites can be found here:
For Australia Post Express orders, please call 13 76 78 and have your tracking number ready.
If you have exhausted all of these options, please contact us and we will try to assist you the best that we can.