Frequently Asked Questions

We will always do our best to pack your parcel with plenty of love and care, and ensure it leaves our premises in a timely manner. However, before you purchase, we ask you to consider the following:

• Please allow 1-2 days for fulfilment of your order. We hand make a lot of our products, with love!
• Please note that we are located in Perth, Western Australia and this could effect your expectation of when your parcel will be delivered.
• The estimated standard delivery time is 5-8 business days. Business days are Monday-Friday excluding public holidays. Therefore, if you order on a Thursday, it may not be fulfilled until Friday, and may not be picked up by our couriers until Monday. That means the very earliest it would arrive is the following FRIDAY from the Thursday that you placed the order.
• We recommend placing your order a minimum of two weeks before the date you need the gift box. For example, if you need it by Valentine's Day, the last day you should order would be January 31st.
• During the Christmas period, we recommend making your purchase a minimum of three weeks before Christmas. You do not want to be panicking last minute! There is absolutely nothing we can do to speed up the process once the parcel has left our premises.
• You can choose Australia Post Express Shipping as an alternative, and the expected arrival time is anywhere from 2-5 business days.
• We do our best to safely package our boxes, bubble wrap delicate items, and use fragile tape when necessary. On very rare occasions, there may be a broken item during transport. If this is the case, please contact us and we will do our best to assist you.

Please note that once your order has been shipped, delivery time frames lie with the courier to deliver within the timeframe they have advised us. We cannot take any responsibility for delayed or lost packages. By placing an order you agree that you give the courier service ‘Authority To Leave’ the package in a safe spot if nobody is home.

Authority to Leaves means just that – the courier will leave the parcel with at the recipients address without a signature if it’s safe to do so. If your recipient can’t find their order, ask them to contact the courier as they may have dropped it off at your local Post Office.

If in doubt, please contact Australia Post with your tracking number. Once your parcel has been sent, it is the purchasers responsibility to liaise with the courier company.

It is also your responsibility to provide us with the correct details for the recipient. We do not offer refunds or replacements for parcels that go missing.

Once the order has been made, it’s yours and cannot be cancelled.

If you entered a wrong address, please contact us and if your order hasn’t already been picked up by the couriers, we can change this for you.

If it has been picked up, we are not authorised to change the address once the order is out for delivery. There are a few different ways to redirect a parcel, but you will be responsible for doing so through Australia Post. The delivery management support page can be found here: https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit

You can read our full return policy by clicking here 

We are located in Perth, Western Australia.

We currently only ship within Australia. Hopefully internationally soon - watch this space!

ESTIMATED DELIVERY TIMES

BODIBOX uses Australia Post for all shipping Australia wide. You will be sent an email from Australia Post when you parcel is on the way and when it has been delivered.

Once an online order has been placed, it will be dispatched within 1-2 business days. Once dispatched you will be notified by email. Australia Post delivery service is fully trackable online at https://auspost.com.au/mypost/track/#/search

Please note the following delivery times are a guideline only and are subject to change. Transit / delivery times to regional areas will vary.

Metropolitan WA (Perth and surrounds) – 2-3 business days

NSW, VIC, ACT, SA, QLD, NT – 5 to 8 business days

Remote areas – 7 to 10 business days

Australia Post Express

Metropolitan WA (Perth and Surrounds) 1 - 3 business days

NSW, VIC, ACT, SA, QLD, NT - 2-5 Business days

Additional postage charges may applied to some remote areas depending on the size of the parcel.

Full parcel delivery time details can be found here: https://auspost.com.au/service-updates/domestic-delivery-times . Once the parcel is out of our hands, there is not much we can do so it is best to communicate with Australia Post directly if you are experiencing any problems.

Australia Post help and support: https://auspost.com.au/help-and-support

We may be able to do same day delivery if the location is within 15km of Perth's City Centre. Please contact us to arrange this, and note that there may be an extra charge for this service.

We charge the exact costs that our shipping provider Australia Post charges us.

Once you get to checkout, we use real-time rates to provide you with accurate shipping costs.

Real-time shipping rates are rates calculated by carriers based on factors like shipping destination, product weight & dimensions, and expected delivery time.

Australia Post has full guides on how they charge for shipping on their website, in downloadable PDF form. You can find those guides here: https://auspost.com.au/business/shipping/check-postage-costs

We are located in Perth, Western Australia, therefore shipping times can take a little longer to certain destinations.

Once the parcel is out of our hands, we can't do much to accelerate the process, and the couriers can't work any faster!

Please note that once your order has been shipped, delivery time frames lie with the courier to deliver within the timeframe they have advised us. We cannot take any responsibility for delayed or lost packages. By placing an order you agree that you give the courier service ‘Authority To Leave’ the package in a safe spot if nobody is home.

Authority to Leaves means just that – the courier will leave the parcel with at the recipients address without a signature if it’s safe to do so. If your recipient can’t find their order, ask them to contact the courier as they may have dropped it off at your local Post Office.

If in doubt, please contact Australia Post with your tracking number. Once your parcel has been sent, it is the purchasers responsibility to liaise with the courier company.

It is also your responsibility to provide us with the correct details for the recipient. We do not offer refunds or replacements for parcels that go missing.

For standard orders, you can check the status of your shipment by clicking here: https://auspost.com.au/mypost/track/#/search

If you are concerned about the whereabouts of your parcel, we encourage you to send a support request through to the Australia Post team. They also have a live chat available which is generally the quickest way to get a hold of one of their team members. The support page can be found here: https://auspost.com.au/help-and-support

For Australia Post Express orders, please call 13 76 78 and have your tracking number ready.